Zone Program Head - Patient Flow

Supporting Regional Facility/Zone access and patient flow:

•       Physician representative available to Bed Capacity teams– either attends daily bed huddles or is available to bed huddle teams to assist with facilitation of physician communication.

Supports patient flow at a facility level to influence the regional patient flow.

•       Promote understanding of the core services and community supports available at each site

•       Liaise with RAPPID and rural sites to support admissions, transfers and repatriations as required

•       Assist in changes to RAAPID call flow maps as needed to support effective flow (as above)

•       Liaise with Continuing Care facilities to understand barriers to admission and options available

•       Participates in Over Capacity Protocol management

•       Participates in discussions with stakeholders and medical leaders regarding reductions of site services required for capacity reasons (surgical postponement, outbreak mgmt. etc.)

•       Resource for medical leaders or MRP re operational challenges, assists in removing barriers

•       Supports system issues management for complex patients

•       Supports enhanced family experience

Consultations/Operational Leadership Support:

•       Assist Zone Medical Affairs and Operations in recommending admissions and/or discharges in times of bed shortage, pandemic, disaster, strike, and other unforeseen circumstances.

•       Familiarize with data/trends in site bed capacity over time (weekends, seasons etc.), to assist operations and align services with expected patient volumes.

•       Assists with identification of patients appropriate for diversion to admission or transfer to rural sites

•       Provide urgent consults to support home care teams, palliative teams and LTC sites regarding ER diversion

Virtual Rounding:

•       Liaise with rural physicians and provide support with virtual rounding regarding complex medical patients.